Bibliographic citations
Reyes, H., Contreras, I. (2021). Calidad de atención y su relación con los ingresos en los grifos de venta de combustible de la ciudad de Iquitos, 2020 [Universidad Nacional de la Amazonía Peruana]. https://hdl.handle.net/20.500.12737/7936
Reyes, H., Contreras, I. Calidad de atención y su relación con los ingresos en los grifos de venta de combustible de la ciudad de Iquitos, 2020 []. PE: Universidad Nacional de la Amazonía Peruana; 2021. https://hdl.handle.net/20.500.12737/7936
@misc{sunedu/3120239,
title = "Calidad de atención y su relación con los ingresos en los grifos de venta de combustible de la ciudad de Iquitos, 2020",
author = "Contreras Vela, Isai Levi",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2021"
}
The general objective of the research was to determine the relationship between the quality of care and income at the fuel sales taps in the city of Iquitos, 2020; For this, an applied research type, correlational level and non-experimental design has been chosen, for the data collection the survey and the questionnaire were used, a procedure that let us to conclude that the quality of care in the Vime tap is rated as regular and at the same time as good, due to the complications it has had in responding to complaints, likewise, in the Velita tap it is rated as good with a tendency to be excellent, the latter being the tap that has not presented difficulties . On the other hand, the income in the Vime tap does not present encouraging results, since it has not been meeting the proposed sales goal (S /), which has generated that the difference in sales compared to the previous period is 36%; Regarding the Velita tap, better results were determined in the fulfillment of sales and number of clients, having only a difference of 11% compared to the previous period. Therefore, there is a significant relationship between the quality of service and income at the fuel sales taps, since difficulties in customer service normally make it difficult to achieve a successful sale, quality being an essential factor in generating income.
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