Bibliographic citations
Barriga, V., (2020). Propuesta de Mejora de Procesos para optimizar la Gestión Logística en una empresa del sector eléctrico mediante Lean Service [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/657260
Barriga, V., Propuesta de Mejora de Procesos para optimizar la Gestión Logística en una empresa del sector eléctrico mediante Lean Service [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/657260
@misc{sunedu/3093843,
title = "Propuesta de Mejora de Procesos para optimizar la Gestión Logística en una empresa del sector eléctrico mediante Lean Service",
author = "Barriga Palomino, Viviana Fátima",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
This research has been carried out to find a solution to the poor logistics management presented by a company in the electricity sector that is unique in its operation within the country, through the improvement of its processes by applying Lean tools in order to increase efficiency in service quality and reduce the times of attention of purchase orders that are transferred by procedures that are not in accordance with the value. Through an internal and, in turn, external analysis, it seeks to reduce the problems that may be delayed in the area and customer dissatisfaction through Industrial Engineering tools and the support of studies and specialized literature on the subject. Then, propose an agile model to reduce service times and validate it with experts on issues related to Process Improvement and Lean Methodology.
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