Bibliographic citations
Bartolo, S., Martínez, J., Salgado, J., Tigrero, K., Manzano, O. (2021). Relación de la gestión de la calidad bajo el enfoque del PMI y la gestión de quejas y reclamos en una empresa consultora en inteligencia de negocios sede Perú - 2020 [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/4957
Bartolo, S., Martínez, J., Salgado, J., Tigrero, K., Manzano, O. Relación de la gestión de la calidad bajo el enfoque del PMI y la gestión de quejas y reclamos en una empresa consultora en inteligencia de negocios sede Perú - 2020 []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/4957
@mastersthesis{sunedu/3079322,
title = "Relación de la gestión de la calidad bajo el enfoque del PMI y la gestión de quejas y reclamos en una empresa consultora en inteligencia de negocios sede Perú - 2020",
author = "Manzano Cáceres, Omar Elmer",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
The primary finality of the current research is to determine the relationship between quality management under the PMI approach and the management of complaints and claims of a business intelligence consulting company. Peru Headquarters, 2020. The researchhas a nonexperimental design, a quantitative approach and a correlational scope. The tool and technique used was a survey which was used among the 25 employees of the entity who consented to the study sample. Among the most relevant results is the significant relationship that exists between quality management under the PMI approach and the management of customer complaints and claims in a business intelligence consulting company Headquarters Peru -2020 due to the fact that the coefficient of correlation is 0.802 representing a very high correlation and a significance of 0.000. Finally, the significant relationship that exists between planning, management and quality control with the management of complaints and claims of the company is also demonstrated, because the correlation coefficient is 0.636, 0.757 and 0.872 respectively, meaning a high correlation.
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