Bibliographic citations
Rojas, R., Lopez, Y. (2021). Asistente virtual para el seguimiento de cobranza en una empresa de envases metálicos usando lenguaje natural [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/658517
Rojas, R., Lopez, Y. Asistente virtual para el seguimiento de cobranza en una empresa de envases metálicos usando lenguaje natural [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/658517
@misc{sunedu/3070109,
title = "Asistente virtual para el seguimiento de cobranza en una empresa de envases metálicos usando lenguaje natural",
author = "Lopez Vitor, Yonni Yovani",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
The purpose of this project is the implementation of a virtual assistant with Natural Language Processing for the follow-up of customer collections in metal packaging companies. The aim is to develop the follow-up of debts that customers may acquire and thus reduce the potential risk of non-payment in the absence of collection control and monitoring. The importance of the proposed model, compared to the existing conventional models, is to propose a new control and follow-up of the collection, in order to integrate the client, generating a pleasant experience with the company. New technologies contribute to a favorable relationship between customers and suppliers in the industrial and commercial field, considering that Chatbots allow us to save time and human labor. In addition, this technology has opened a new door for communication, especially when it comes to customer service. The contribution of this project is the proposal of a collection model different from the existing one. In this way, it helps to improve the collection follow-up through a Virtual Assistant based on a Chatbot. This allows to promote and enhance initiatives that promote greater use in the interaction between the customer and the company.
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