Bibliographic citations
Elliott, K., (2021). Implementación de un sistema para la gestión de configuración de entidades recaudadoras para una empresa de telecomunicaciones [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/4729
Elliott, K., Implementación de un sistema para la gestión de configuración de entidades recaudadoras para una empresa de telecomunicaciones []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/4729
@misc{sunedu/3050203,
title = "Implementación de un sistema para la gestión de configuración de entidades recaudadoras para una empresa de telecomunicaciones",
author = "Elliott Brousset, Kevin Julio",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
In the world of information technology, changes mainly due to requirements modifications and failures are inevitable. The works are normally carried out in equipment, so we must keep track and record the changes, this in order to reduce the rate of errors, increase the quality of service, reduce the time invested in solving and reduce operating costs.The company, a telecommunications company in Peru, has as strategic partners the collecting entities such as banks, municipal savings banks, cross border companies and integrating companies which provide channels to carry out recharging and collection operations. Which allow customers to acquire balances in their bags of minutes, data and SMS; and to pay bills for mobile lines, landlines, Satellite Television, etc.The constant competition between telecommunications companies forces us to continue making strategic alliances with collection entities and to improve services with the current ones, granting multiple benefits to end customers. This being the reason why we will focus on -through a configuration management system -reducing the service times of new requirements and incidents associated with the configuration elements of the collection entities.
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