Bibliographic citations
Figueroa, S., (2017). Gestión de procesos y la rentabilidad en las empresas de servicio de transporte regular de pasajeros de Puerto Maldonado 2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1559
Figueroa, S., Gestión de procesos y la rentabilidad en las empresas de servicio de transporte regular de pasajeros de Puerto Maldonado 2016. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1559
@misc{sunedu/3042318,
title = "Gestión de procesos y la rentabilidad en las empresas de servicio de transporte regular de pasajeros de Puerto Maldonado 2016.",
author = "Figueroa Dulanto, Sandro",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
Regarding the purpose of the research, this was developed in order to understand a problem of great interest, in the thesis entitled “Management by Processes and Profitability in Puerto Maldonado Regular Transportation Service Companies - 2016 “. The investigation will be developed in the town of Puerto Maldonado in the area of regular transportation services, the companies that provide service in Puerto Maldonado are questioned because they do not have a management regime for effectiveness in terms of providing services, which It gives a great lack of knowledge which leads to a disastrous management. The objective of the examination is to establish the relationship between process management and the profitability of regular passenger transport service companies of Puerto Maldonado - 2016. Likewise, the research is correlated, that is, the study is based on measuring the degree of relationship that exists between our two study variables that are: management by processes and profitability, the guidance that is handled is quantitative, given that the research was presented in a quantifiable way and in percentages using statistical methods and instruments, the design of the study is of a non-experimental type, because only phenomena are observed as they occur in their natural context without deliberately manipulating the phenomena, the scope of the research is descriptive, since situations will be described that indicate the data obtained and the exact nature of the sample from which they were extracted. The investigation is concluded, indicating that if there is a relationship between process management and profitability, the importance lies in management as a tool within the strategic plans for improving the quality of the service provided, which directly influences profitability by raising the value of this. From the above we can highlight the value of our study in the progress of the research is structured as follows: Chapter I: Approach of the problem: In the we clarify and clarify the problem, its importance, as well as the restrictions of the investigation. Chapter II: Theoretical Framework: Hypothetical support of the research, in which the conditions of the problem are expressed, making a review of the conceptual framework that supports the representation from which the central aspects of the research are projected. Chapter III: Research methodology: The objectives of the research, the hypotheses, variables and methodology, the design, population and sample, collection tools, the elaboration and analysis of data are pronounced. Chapter IV: Results of the investigation: We present the descriptive and correlation effects resulting from the application of the research materials, the collection methods, as well as the statistical procedure used, which is indicated at the expressive level. Chapter V: Discussion: the table of the most relevant and significant findings, the restriction of the study, the critical assimilation between the existing literatures and the implication of the study is presented, as well as conclusions and recommendations in the final segment. Subsequently the bibliography analyzed, in the annexes the instruments used in the study carried out are displayed.
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