Bibliographic citations
Florez, C., Cardenas, C. (2020). Determinación del grado de satisfacción de los estudiantes de las Escuelas Profesionales de Economía, Administración y Contabilidad en relación al servicio educativo de la Universidad Andina del Cusco, 2019 [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/3653
Florez, C., Cardenas, C. Determinación del grado de satisfacción de los estudiantes de las Escuelas Profesionales de Economía, Administración y Contabilidad en relación al servicio educativo de la Universidad Andina del Cusco, 2019 [Tesis]. : Universidad Andina del Cusco; 2020. https://hdl.handle.net/20.500.12557/3653
@misc{sunedu/3041881,
title = "Determinación del grado de satisfacción de los estudiantes de las Escuelas Profesionales de Economía, Administración y Contabilidad en relación al servicio educativo de la Universidad Andina del Cusco, 2019",
author = "Cardenas Villafuerte, Crysthel Filomena",
publisher = "Universidad Andina del Cusco",
year = "2020"
}
The present research work titled “DETERMINATION OF THE DEGREE OF STUDENTS’ SATISFACTION OF THE PROFESSIONAL SCHOOLS OF ECONOMICS, ADMINISTRATION AND ACCOUNTING IN RELATION TO THE EDUCATIONAL SERVICE OF THE UNIVERSIDAD ANDINA DEL CUSCO, 2019” was made with the objective to determine the degree of students’ satisfaction of the last two academic cycles of the Professional Schools of Economics, Administration and Accounting in relation to the educational service that the Universidad Andina del Cusco offers. The independent variables considered to explain the degree of students’ satisfaction in relation to the Educational Service are: Teacher’s Job Performance, Formative Research, Social Responsibility and Administrative Service. The research is of an applied type with a quantitative- cross-sectional approach, a non-experimental research design and a descriptive-correlational scope. A survey was applied, based on closed questions on the Likert scale to 346 students. The study was carried out in the Professional Schools of Economics, Administration and Accounting of the UAC, since it is necessary to determine the degree of students’ satisfaction of these three Professional Schools according to the educational service they receive from the University, considering that there are some deficiencies in the Teacher’s Job Performance, Formative Research, Social Responsibility and the Administrative Service. According to the results obtained in the research, 79.48% of the students of the three Professional Schools have a low degree of satisfaction with the educational service that the UAC offers, this is due to the students are not very satisfied with respect to the four variables, 56.65% with respect to the Teacher’s Job Performance, 51.16% with respect to Formative Research and
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