Bibliographic citations
Quirita, E., (2017). Percepción de la calidad de atención médica de los usuarios del servicio de emergencia del hospital Santa Rosa de Puerto Maldonado, periodo 2017. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1815
Quirita, E., Percepción de la calidad de atención médica de los usuarios del servicio de emergencia del hospital Santa Rosa de Puerto Maldonado, periodo 2017. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1815
@misc{sunedu/3041127,
title = "Percepción de la calidad de atención médica de los usuarios del servicio de emergencia del hospital Santa Rosa de Puerto Maldonado, periodo 2017.",
author = "Quirita Vera, Esther Elizabeth",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
This study was carried out in the emergency service of the Santa Rosa Hospital in Puerto Maldonado, which established the objective of describing the perception of the quality of medical attention of the users of the emergency service of the Santa Rosa Hospital in Puerto Maldonado. The research is basic, with a quantitative approach, non-experimental design and descriptive scope; likewise, the objective population of this research was made up of a total of 7236 users, from which necessary information was collected through a survey prepared specifically for this research. Because of them, the sample was census, calculating a sample of 168 users. With the obtained results it was known that the perception of the quality of medical attention of the users of the emergency service of the Hospital Santa Rosa, is bad, as shown in the results with a percentage of 47% according to the measurement scale determined, which shows that the quality of medical attention of the emergency service is not adequate and that there are aspects that should be improved when performing the procedure of medical attention to users. The general results of the dimensions are: Structure regarding the quality of medical attention in the emergency service is of a bad level with a percentage of 67.3%, the process of quality of medical attention with a bad level of 51.8% and finally said results obtained from the quality of medical attention with a bad level with a percentage of 42.3% according to the analyzed data.
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