Bibliographic citations
Camposano, F., (2016). Plan de mejora para incrementar el índice de reconocimiento en el taller de pre-entrega de la empresa Ferreyros S.A. [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/9904
Camposano, F., Plan de mejora para incrementar el índice de reconocimiento en el taller de pre-entrega de la empresa Ferreyros S.A. [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/9904
@misc{sunedu/3039345,
title = "Plan de mejora para incrementar el índice de reconocimiento en el taller de pre-entrega de la empresa Ferreyros S.A.",
author = "Camposano Chirinos, Fiorella Ingrid",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT This thesis was made in order to improve recognition rates in the workshop Pre-delivery company Ferreyros S.A. Starting from the surveys of shop workers in 2013, it is concluded that the lack of: activities fellowship certifications training, and leadership are the main factors by which the contributors to this area do not feel recognized by the company. Identified the factors causing the decline of recognition in the workshop, implemented an action plan for improvement so as to increase the motivation of workers in their work area. To implement the action plan of the company's own resources are used. The plan proposes to decentralize activities fellowship's headquarters, so that they are to access Pre-delivery staff training certifications, and. Also about leadership action plan suggests a greater presence of the heads so that motivate and influence the staff driving them to achieve goals. Finally, surveys of 2014 show the successful implementation of the action plan, since there is an increase of 25% in the rates of recognition of the workshop over the previous year.
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