Bibliographic citations
Carmona, P., Mejía, G. (2019). Eficiencia de las agencias del Banco de Crédito del Perú en el clima organizacional en el área de operaciones y ventas según el modelo hay group, Cajamarca 2018 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/22017
Carmona, P., Mejía, G. Eficiencia de las agencias del Banco de Crédito del Perú en el clima organizacional en el área de operaciones y ventas según el modelo hay group, Cajamarca 2018 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/22017
@misc{sunedu/3038153,
title = "Eficiencia de las agencias del Banco de Crédito del Perú en el clima organizacional en el área de operaciones y ventas según el modelo hay group, Cajamarca 2018",
author = "Mejía Cruz, Guillermo Martín",
publisher = "Universidad Privada del Norte",
year = "2019"
}
ABSTRACT Currently, globalization has meant that the organizational climate in companies is of vital importance, which is one of the most important factors on which the performance of employees in an organization depends, employees are considered the main asset of a company, even more in those that are dedicated to selling services or intangibles, that's why it lies in the efforts of companies in the management of human resources issues, of course there is a good organizational climate benefiting the company. Thus, we choose to study the topic related to the organizational climate, and connect when the Banco de Credito del Peru agencies of the city of Cajamarca with regard to this issue, this is a study of the information of the real situation of the Company's efficiency in the organizational climate, making use of the Hay Group model, bringing decision makers. This research focuses on determining, analyzing and comparing the dimensions of the organizational climate of the Banco de Credito del Peru agencies in the city of Cajamarca. The type of research in this study is descriptive and the survey technique was used to obtain the information through a structured and validated questionnaire, based on the Hay Group model, which was applied to a population of 40 promoters, such as the sample it is the same as the population that considers it a census, for the analysis of data, made use of the initial and descriptive statistics. The results of the investigation allowed to know that the promoters consider that the Banco de Credito del Perú agencies of the city of Cajamarca are efficient and very efficient in the organizational climate based on the dimensions of the Hay Group model. the Central Plaza de Armas agency has been better valued in the recognition dimension and standards, in the same way as the agency Atahualpa, while in the agency of BCP Atahualpa the most efficient dimensions are those of recognition and clarity; In the BCP Quinde agency, the responsibility dimension has been considered the most efficient. With this research it has been concluded that the efficiency of the BCP agencies of the city of Cajamarca is efficient and very efficient, since the results indicate that the censuses are like. The efficiency in the organizational climate offers a competitive advantage to the companies, this can be measured through the Hay Group model that has been proven to be reliable and applicable in any type of company, which is recommended in the Banco de Credito del Peru. Continuously, since you need, expectations and perceptions always increase.
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