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Carbajal, R., (2019). Satisfacción laboral y rotación del personal en una entidad financiera, ciudad de Trujillo, 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/21793
Carbajal, R., Satisfacción laboral y rotación del personal en una entidad financiera, ciudad de Trujillo, 2017 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21793
@misc{sunedu/3037380,
title = "Satisfacción laboral y rotación del personal en una entidad financiera, ciudad de Trujillo, 2017",
author = "Carbajal Puerta, Richard Alfonso",
publisher = "Universidad Privada del Norte",
year = "2019"
}
Title: Satisfacción laboral y rotación del personal en una entidad financiera, ciudad de Trujillo, 2017
Authors(s): Carbajal Puerta, Richard Alfonso
Advisor(s): Robert Alejandro, Neciosup Guibert
Keywords: Recursos Humanos; Negociación; Administración financiera; Satisfacción en el trabajo; Operaciones financieras
OCDE field: https://purl.org/pe-repo/ocde/ford#5.02.04
Issue Date: 2-Feb-2019
Institution: Universidad Privada del Norte
Abstract: La investigación que se da a conocer muestra como propósito determinar la relación de
la satisfacción laboral y rotación del personal en una entidad financiera, ciudad de Trujillo,
2017; por lo cual, se empleó como metodología de estudio, la investigación no
experimental, transversal, correlación causal. La población estuvo compuesta por 23
trabajadores. Debido al tipo de tesis se empleó como instrumento de investigación dos
cuestionarios, uno para cada variable, los cuales fueron validados teniendo una
confiabilidad de 0,819. La información recopilada en su conjunto fue procesada a través
del software de estadística SPSS Versión 23., siendo mostrados en tablas y figuras
estadísticas.
Los datos derivados de los cuestionarios fueron analizados mediante el Coeficiente de
contingencia del estadístico Rho de Spearman. Dando como conclusión que la
satisfacción laboral se relaciona significativamente con la rotación del personal en una
entidad financiera, ciudad de Trujillo, 2017; con un coeficiente de contingencia del Rho
de Spearman de 0.406 la cual indica que existe una correlación positiva moderada
(media). El nivel que, predomina en la variable satisfacción laboral, es el nivel totalmente
en desacuerdo con un 57 %, seguido del nivel en desacuerdo con un 43%. Y el nivel que
sobre sale en la variable rotación de personal es el nivel en desacuerdo con un 78 %
seguido del nivel medio con un 22 %. La investigación es muy impórtate porque se
analiza la situación real de los trabajadores de una entidad financiera, ciudad de Trujillo.
The investigation that is disclosed shows how to determine the relationship between job satisfaction and staff rotation in a financial institution, Trujillo city, 2017; Therefore, nonexperimental, transversal research, causal correlation was used as study methodology. The population was composed of 23 workers. Due to the type of thesis, two questionnaires were used as a research instrument, one for each variable, which were validated with a reliability of 0.819. The information collected as a whole was processed through the statistical software SPSS Version 23., being shown in tables and statistical figures. The data derived from the questionnaires were analyzed using the Spearman Rho statistic contingency coefficient. Giving as a conclusion that job satisfaction is significantly related to staff turnover in a financial institution, Trujillo city, 2017; with a coefficient of contingency of Spearman's Rho of 0.406 which indicates that there is a moderate positive correlation (average). The level that predominates in the labor satisfaction variable is the level totally at odds with 57%, followed by the level In disagreement with 43%. And the level that exceeds in the variable staff turnover is the level Disagree with 78% followed by the average level with 22%. The investigation is very important because it analyzes the real situation of the workers of in a financial institution, Trujillo city.
The investigation that is disclosed shows how to determine the relationship between job satisfaction and staff rotation in a financial institution, Trujillo city, 2017; Therefore, nonexperimental, transversal research, causal correlation was used as study methodology. The population was composed of 23 workers. Due to the type of thesis, two questionnaires were used as a research instrument, one for each variable, which were validated with a reliability of 0.819. The information collected as a whole was processed through the statistical software SPSS Version 23., being shown in tables and statistical figures. The data derived from the questionnaires were analyzed using the Spearman Rho statistic contingency coefficient. Giving as a conclusion that job satisfaction is significantly related to staff turnover in a financial institution, Trujillo city, 2017; with a coefficient of contingency of Spearman's Rho of 0.406 which indicates that there is a moderate positive correlation (average). The level that predominates in the labor satisfaction variable is the level totally at odds with 57%, followed by the level In disagreement with 43%. And the level that exceeds in the variable staff turnover is the level Disagree with 78% followed by the average level with 22%. The investigation is very important because it analyzes the real situation of the workers of in a financial institution, Trujillo city.
Link to repository: https://hdl.handle.net/11537/21793
Note: Trujillo San Isidro
Discipline: Administración y Gestión Comercial
Grade or title grantor: Universidad Privada del Norte. Facultad de Negocios
Grade or title: Licenciado en Administración y Gestión Comercial
Register date: 4-Jul-2019; 4-Jul-2019
This item is licensed under a Creative Commons License