Bibliographic citations
Olanda, J., Ramos, W. (2017). Propuesta del Sistema Integrado de Gestión basado en la normas ISO 9001:2015, 14001:2015 y OHSAS 18001:2007, en la gerenica de servicios a la ciudad de la Municipalidad Distrital de José Luis Bustamante y Rivero Arequipa [Trabajo de suficiencia profesional, Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/858
Olanda, J., Ramos, W. Propuesta del Sistema Integrado de Gestión basado en la normas ISO 9001:2015, 14001:2015 y OHSAS 18001:2007, en la gerenica de servicios a la ciudad de la Municipalidad Distrital de José Luis Bustamante y Rivero Arequipa [Trabajo de suficiencia profesional]. PE: Universidad Tecnológica del Perú; 2017. https://hdl.handle.net/20.500.12867/858
@misc{sunedu/3036134,
title = "Propuesta del Sistema Integrado de Gestión basado en la normas ISO 9001:2015, 14001:2015 y OHSAS 18001:2007, en la gerenica de servicios a la ciudad de la Municipalidad Distrital de José Luis Bustamante y Rivero Arequipa",
author = "Ramos Bravo, Wendy Yesenia",
publisher = "Universidad Tecnológica del Perú",
year = "2017"
}
The objective of this thesis is the proposal of the integrated management system Based on the ISO 9001: 2015, ISO 14001: 2015 and OHSAS 18001: 2007 standards, in the Management of Services to the City of the District Municipality of José Luis Bustamante And Rivero Arequipa 2016 - 2017, with the aim of improving services in terms of quality, environment, safety and health at work; The work is composed of the following chapters: In Chapter I. In this chapter the problem approach, the objectives, the justification of the scope have been developed, and the limitations that have been identified with the accomplishment of the work have been described. In chapter II. We have reviewed the publications made by other authors on similar works; The next point developed are the concepts related to quality, environment, safety and health, ordered by each system; (Quality, environment, safety and health). In chapter III. This chapter has described the functions of city service management, organization chart vision, mission, values, strategic documents internal and external analysis. In Chapter IV. This chapter has developed the tools to perform baseline analysis; These instruments have been developed based on the requirements of ISO 9001: 2015, ISO 14001: 2015 and OHSAS 18001: 2007 standards. To tabulate the results, the method of frequency analysis has been applied. The results have been interpreted on the basis of an established scale for each system. In Chapter V. The documents of the integrated system of management have been elaborated according to the methodology of the methodology of the Plan, Do, Verify and Act; Verifying compliance with the requirements of ISO 9001: 2015, ISO 14001: 2015 and OHSAS 18001: 2007 standards.
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