Bibliographic citations
Auccaille, V., Valdivia, H., Villanueva, M. (2017). Propuesta de implementación de un sistema integrado de gestión para la empresa de transportes de carga general Expreso Marvisur E.I.R.L. Arequipa 2017 [Trabajo de suficiencia profesional, Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/1018
Auccaille, V., Valdivia, H., Villanueva, M. Propuesta de implementación de un sistema integrado de gestión para la empresa de transportes de carga general Expreso Marvisur E.I.R.L. Arequipa 2017 [Trabajo de suficiencia profesional]. PE: Universidad Tecnológica del Perú; 2017. https://hdl.handle.net/20.500.12867/1018
@misc{sunedu/3035383,
title = "Propuesta de implementación de un sistema integrado de gestión para la empresa de transportes de carga general Expreso Marvisur E.I.R.L. Arequipa 2017",
author = "Villanueva Chuquimbalqui, Madeleyne Stefany",
publisher = "Universidad Tecnológica del Perú",
year = "2017"
}
The present work was elaborated for the company Expreso Marvisur E.I.R.L. at the close of the implementation of an integrated quality management system ISO 9001: 2015, environment ISO 14001: 2015, occupational safety and health OHSAS 18001: 2007. The work is divided into 5 chapters, in the first chapter the problem of customer dissatisfaction and the objectives of the proposed implementation of the integrated management system is presented, justifying its implementation. In the second chapter is the reference framework of the three standards and the conceptualization of the general cargo transport activity of the Marvisur company. In the third chapter the current situation of the company is analyzed, making the situational diagnosis referring to the three standards. In the fourth chapter, the required documents of the standard are developed, such as the integrated policy, the internal master list of procedures, formats, instructions, plans and programs required by the trinorm. Finally, in the fifth chapter, the proposed activities are shown according to the cycle of continuous improvement for the implementation of an integrated management system.
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