Bibliographic citations
Aquise, S., Mendoza, L. (2020). Calidad de vida laboral y el nivel de rotación del personal en la empresa call center Konecta - Perú 2018 - 2020 [Trabajo de investigación, Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/3244
Aquise, S., Mendoza, L. Calidad de vida laboral y el nivel de rotación del personal en la empresa call center Konecta - Perú 2018 - 2020 [Trabajo de investigación]. PE: Universidad Tecnológica del Perú; 2020. https://hdl.handle.net/20.500.12867/3244
@misc{sunedu/3034618,
title = "Calidad de vida laboral y el nivel de rotación del personal en la empresa call center Konecta - Perú 2018 - 2020",
author = "Mendoza Salcedo, Liliana Solvey",
publisher = "Universidad Tecnológica del Perú",
year = "2020"
}
The quality of life in a work environment tends to be positive or negative, creating a better environment among workers helps to contribute to the well-being of the organization. The research deals with the quality of work life and the level of staff turnover, its main problem being the way in which the quality of work life affects the level of staff turnover in the call center company Konecta - Peru during the period 2018 - 2020. One of the drawbacks is to establish the reason for the large number of staff turnover in the Konecta call center organization; aims to establish how the quality of work life affects the level of staff turnover or find the principles that lead to deciding the dismissal, also, create an alternative that allows workers to stay in the organization for a longer time, likewise, the study scheme is qualitative. The study was carried out with a population of 100 collaborators, obtaining a sample of 80 of them, and the survey technique was used, based on the closed type questionnaire, being a bit complicated to define because it was worked randomly through convenience . Likewise, in this investigation the statistical method of data analysis has been used.
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