Bibliographic citations
Portocarrero, S., Salome, N. (2020). La comunicación Interna y su relación con la productividad de los colaboradores de la empresa MDY Contact Center Sede Lince año 2019 [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/3791
Portocarrero, S., Salome, N. La comunicación Interna y su relación con la productividad de los colaboradores de la empresa MDY Contact Center Sede Lince año 2019 []. PE: Universidad Tecnológica del Perú; 2020. https://hdl.handle.net/20.500.12867/3791
@misc{sunedu/3034595,
title = "La comunicación Interna y su relación con la productividad de los colaboradores de la empresa MDY Contact Center Sede Lince año 2019",
author = "Salome Soriano, Norma Lourdes",
publisher = "Universidad Tecnológica del Perú",
year = "2020"
}
This research has the main purpose of establishing dependence on variables: internal communication and productivity. To develop it, the survey was used as a technique and the questionnaire as an instrument with a Likert scale, which allowed the data to be collected, having as a population 324 collaborators from which one of 153 MDY Contact Center employees was taken, whose central location where it focused our study was the Lince headquarters. The research is descriptive correlational type, with non-probabilistic or non-random sampling of the convenience type, due to the events caused by the pandemic. The connection between both variables is checked, after the succession of the data through SPSS, supported with statistical tests to verify the tool used. It is concluded that internal communication is linked to the productivity of employees, for this the managers or leaders of the company must have a comprehensive plan to engage their workers, through effective coordination that manages to keep their staff motivated, with sense of corporate belonging
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