Bibliographic citations
Chávez, J., (2014). Propuesta de implementación de modelo de excelencia EFQM para la mejora de los sistemas de gestión de la empresa Metalbus S.A. de la ciudad de Trujillo [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10787
Chávez, J., Propuesta de implementación de modelo de excelencia EFQM para la mejora de los sistemas de gestión de la empresa Metalbus S.A. de la ciudad de Trujillo [Tesis]. PE: Universidad Privada del Norte; 2014. https://hdl.handle.net/11537/10787
@misc{sunedu/3027986,
title = "Propuesta de implementación de modelo de excelencia EFQM para la mejora de los sistemas de gestión de la empresa Metalbus S.A. de la ciudad de Trujillo",
author = "Chávez Guzmán, Jaime Andrés",
publisher = "Universidad Privada del Norte",
year = "2014"
}
ABSTRACT The following research focuses primarily on making a proposal to implement the EFQM excellence model to improve management systems of METALBUS SA, enterprise located in the city of Trujillo. With this proposal we sought to analyze the impact that would have a future implementation of the EFQM model in key management systems in METALBUS SA. Consequently, it was necessary to make a complete and thorough diagnosis of the most important management areas in the company for which they were used: data collection tools, statistics, observations.. With this in mind, ways of improving was analyzed, based on the pillars of the EFQM excellence model, emphasizing issues such as leadership from the middle and upper management, teamwork level of operators, the processes, customer focus and continuous improvement. Based on the diagnosis of current situation it was possible to establish improvement activities for those criteria that the company showed major deficiencies. The areas involved in these proposals are those that are related to key business processes. Finally an economic evaluation was made to assess the viability of the proposal, using the cost benefit tool, based on the savings that are expected with the implementation of the model in the different areas involved in improvement activities. With the results obtained it was concluded that a future implementation of the EFQM model is viable in terms of cost-effectiveness is concerned. In turn, management systems will be affected favorably because they have different indicators to measure and control.
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