Bibliographic citations
Baltodano, E., (2020). La calidad del servicio y su influencia en la satisfacción del cliente externo del Consorcio Educativo G&L SAC, Trujillo 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/24906
Baltodano, E., La calidad del servicio y su influencia en la satisfacción del cliente externo del Consorcio Educativo G&L SAC, Trujillo 2019 [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/24906
@misc{sunedu/3012070,
title = "La calidad del servicio y su influencia en la satisfacción del cliente externo del Consorcio Educativo G&L SAC, Trujillo 2019",
author = "Baltodano Flores, Ebelyn Elvia",
publisher = "Universidad Privada del Norte",
year = "2020"
}
In the present investigation, he explains the influence of the quality of the service and its influence on the satisfaction of the external client of the G&L SAC educational consortium, a maternal-infant crib, where the parents of the children, who are part of the student body, are evaluated, with reference to the quality of service of the tutors of the maternal cradle. The calculated sample consists of 77 clients (parents). The research methodology was nonexperimental, with a correlational transectional design and a quantitative approach. The survey consists of 2 questionnaires with a Likert-type scale; 22 items for the independent variable with a Cronbach's Alpha value of 0.917 and 11 items for the dependent variable with a Cronbach's Alpha value of 0.827. Finally, the results yielded a Spearman's Rho correlation coefficient = 0.655 and a significance value (bilateral) of 0.000, which value is less than the significance level of 0.05 (0.000 <0.05), so the hypothesis of the Therefore, it considers a moderate positive correlation, that is, there is a significant relationship between the quality of the service and the customer satisfaction of the G&L SAC educational consortium, Trujillo 2019.
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