Bibliographic citations
Lozano, S., Núñez, M. (2017). Relación de la gestión administrativa con la calidad de servicio al usuario en el Colegio de Ingenieros de la Libertad, 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12577
Lozano, S., Núñez, M. Relación de la gestión administrativa con la calidad de servicio al usuario en el Colegio de Ingenieros de la Libertad, 2016 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12577
@misc{sunedu/3011913,
title = "Relación de la gestión administrativa con la calidad de servicio al usuario en el Colegio de Ingenieros de la Libertad, 2016",
author = "Núñez Quispe, Miguel Víctor",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT: The present thesis is of descriptive analytical and correlational type and the objective was to identify and analyze the relationship between administrative management and the quality of service to the user in the College Engineers of La Libertad 2016, we worked with a sample of 27 people from the administrative level of the college of engineers, through the survey it was possible to determine the relation and influence that there is of the quality of the service, work in equipment and capacity of response to the client. Among the most important results we found that the 95% confidence level we can conclude that there is moderate positive relationship between the administrative management and the quality of service to the user in the College of Engineers of La Libertad 2016 Regarding the relationship of variables of administrative management and quality of service to the client specifically in the quality dimension of the service, in the main axes: denominated capacity of response to the user, security to the user, empathy, tangible aspects and some basic principles of the quality of customer service, its importance and characteristics that has to do with quality customer care. The relationship and significant influence between the administrative management and the quality of service to the user was demonstrated KEYWORDS: administrative management, quality of service, tangible aspects
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