Bibliographic citations
Egoavil, J., Córdova, M. (2018). Modelo de procesos de apoyo para la empresa virtual Quality Services [Trabajo ode Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/624420
Egoavil, J., Córdova, M. Modelo de procesos de apoyo para la empresa virtual Quality Services [Trabajo ode Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/624420
@misc{sunedu/3008221,
title = "Modelo de procesos de apoyo para la empresa virtual Quality Services",
author = "Córdova Palacios, Marcos Noé",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
In the last five years, the number of small and medium-sized companies (Mypes) has grown considerably, in contrast to companies, which have a lot of capital. In Peru, small and medium-sized companies have 96% of market participation and generate 40% of GDP. This dynamic growth cause that these kind of companies have to give products and services at the same quality level that their competitors offer, as a consequence of this, business process need to be revised and improved. Unfortunately, they make use of the business process based on the experience and performed it manually, provoking that these processes may not be optimized and making difficult to migrate them to technological tools. Taking this into consideration, following the School of Systems and Computer Engineering of the Faculty of Engineering of the Universidad Peruana de Ciencias Aplicadas’s professional project workshops, this project gives a process improvement and automation model for small business (Mypes), focused on project management, with the purpose of demonstrating the benefits obtained by implementing the model described
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