Bibliographic citations
Hilario, M., Huapaya, A. (2015). Propuesta de marco de trabajo en base a design thinking para la mejora continua en empresas de retail [Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/592630
Hilario, M., Huapaya, A. Propuesta de marco de trabajo en base a design thinking para la mejora continua en empresas de retail []. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2015. http://hdl.handle.net/10757/592630
@misc{sunedu/3007186,
title = "Propuesta de marco de trabajo en base a design thinking para la mejora continua en empresas de retail",
author = "Huapaya Sayán, Almendra Ornela",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2015"
}
Design Thinking is a methodology whose main objective is to develop the creative skills of people in organizations, in order to achieve the best innovation proposals to enhance its competitiveness against other. Under this idea, this project's main objective is to build a framework that can facilitate the implementation of Design Thinking and make a proposal of solutions for continuous improvement of a process of a business model of Retail sector. To achieve this goal, the project is carried out in two stages, each lasting 16 weeks. The first stage begins with the stage of project management where the documents of the planning are defined. The second stage covers the implementation of the framework in the Topitop Company. This stage is divided into phases Understand, Empathize, Define, Develop, Prototype and Evaluate, defined in Design Thinking. This document embodies the development and results of the project stages, obtaining a framework based on Design Thinking as the final product. The results of the project include: applicability of the framework, improving the process of re-supply a Peruvian company in retail and the proposed improvement of the selected process. In conclusion, the document below shows the design and implementation of a framework which allows organizational improvement and alignment with business objectives.
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