Bibliographic citations
Ballon, J., Pobes, E. (2018). Mejoras de procesos aplicando herramientas de calidad en la recepción de mercadería para reducir los costos e incrementar el nivel de servicio de la empresa Yobel SCM Logistics [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12923
Ballon, J., Pobes, E. Mejoras de procesos aplicando herramientas de calidad en la recepción de mercadería para reducir los costos e incrementar el nivel de servicio de la empresa Yobel SCM Logistics [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/12923
@misc{sunedu/3006123,
title = "Mejoras de procesos aplicando herramientas de calidad en la recepción de mercadería para reducir los costos e incrementar el nivel de servicio de la empresa Yobel SCM Logistics",
author = "Pobes Vega, Edgar Eloy",
publisher = "Universidad Privada del Norte",
year = "2018"
}
ABSTRACT This work was developed with the objective of designing an improvement plan in the process of receiving merchandise to reduce the current operating costs of the Yobel SCM logistics company that offers outsourced supply chain management services. This study was developed in order to know, evaluate, document, design and propose a policy of continuous improvement in the reception area. As a starting point the diagnosis of the current situation of the reception area is made, with the aim of identifying and correcting flaws and unnecessary operations that prevent obtaining a higher productivity. In addition, it was identified that activities were not currently being followed, which caused defaults in merchandise revenues to the system due to lack of planning and supervision. For the development of the proposal, due to poor management in the process of receiving merchandise, it was proposed to improve through Quality tools, procedures, 5s and training. KEYWORDS logistics management, supply chain management, supply chain, customer service, logistic system, flow of goods and services.
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