Moreno, J., Olivares, A. (2019). Influencia de la calidad de servicio en las ventas de la empresa Distribuidora Abdiel S.A.C. Trujillo - 2018 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/21722
Moreno, J., Olivares, A. Influencia de la calidad de servicio en las ventas de la empresa Distribuidora Abdiel S.A.C. Trujillo - 2018 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21722
title = "Influencia de la calidad de servicio en las ventas de la empresa Distribuidora Abdiel S.A.C. Trujillo - 2018",
author = "Olivares Carbajal, Alexander Deyvi",
publisher = "Universidad Privada del Norte",
year = "2019"
ABSTRACT The purpose of this research was to determine how the Quality of Service influences the Sales of the company Distributor Abdiel S.A.C. Trujillo for them, a descriptive methodology was used, the dimensions of the variables were described and two validated questionnaires were applied, presenting the Trujillo population as active clients of this company. Once the information was obtained, the data was processed through the SPSS to provide descriptive statistical analysis of the information obtained. The results showed that the level of influence that exists between the Quality of service over the Sales of the Abdiel S.A.C. Distribuitor company is significant (correlation coefficient 0.863), given that the strengthening of one will indicate a considerable improvement in the other, so it is concluded that the Quality of service influences the Sales which allows to take the best decision for the correct development of the company opening the way to success. KEYWORDS: quality, service, sales, strategy.
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