Bibliographic citations
Pérez, M., Vásquez, M. (2017). Relación entre la satisfacción laboral y el desempeño de los colaboradores del área de operaciones – Agencia Central Cajamarca del Banco de Crédito del Perú, 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10901
Pérez, M., Vásquez, M. Relación entre la satisfacción laboral y el desempeño de los colaboradores del área de operaciones – Agencia Central Cajamarca del Banco de Crédito del Perú, 2016 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/10901
@misc{sunedu/3005439,
title = "Relación entre la satisfacción laboral y el desempeño de los colaboradores del área de operaciones – Agencia Central Cajamarca del Banco de Crédito del Perú, 2016",
author = "Vásquez Marín, Miuller Josué",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The current research had like main objective to determine the relationship between job satisfaction and performance of employees in the operations área in the city of Cajamarca in specific in the Banco de Credito agency in the period 2016. In the theoretical context it’s presented some backgorund in an intenational, national and local frame, as well as theoretical basis related to job satisfaction and job performance. As well as theoretical basis related to job satisfaction and job performance. This research is not experimental, transversal, descriptive-correlational. The population and sample consisted of 20 partners of the Cajamarca branch of Banco de Credito del Peru, who were administered questionnaires to job satisfaction and performance respectively, previously validated through Cronbach's Alpha, with reliability 0.812, in addition also the validation was performed by a professional expert in research. The analysis of the results allowed to verify the significant relationship between the two variables of study, Pearson coefficient 0.288, being significant at the 0.01 correlation. In addition, it was observed that most employees indicate that they like their work, because it is a young, focused on generating their own financial resources to be allocated either to study or sumptuary activities. To these results we can add to those who fully agree with schedules established by the Bank, as they are flexible, helping to continue studies or have another job. Finally, according to the results presented recommendations to further improve job satisfaction and performance of each employee of the Banco de Crédito del Perú, agency of Cajamarca where we worked.
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