Bibliographic citations
Villanueva, A., Romero, D. (2019). Propuesta de mejora de procesos en las áreas de comercial y logística para reducir los costos de la empresa Drofar E.I.R.L [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/21176
Villanueva, A., Romero, D. Propuesta de mejora de procesos en las áreas de comercial y logística para reducir los costos de la empresa Drofar E.I.R.L [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21176
@misc{sunedu/3004317,
title = "Propuesta de mejora de procesos en las áreas de comercial y logística para reducir los costos de la empresa Drofar E.I.R.L",
author = "Romero Quiroz, Debhora Nicolle",
publisher = "Universidad Privada del Norte",
year = "2019"
}
The present work has as a general objective to develop an improvement proposal to reduce the costs of both commercial and logistics areas incurred by the company Drofar E.I.R.L, in the city of Trujillo. Initially, a central diagnosis is provided to the company, as such, identifying the areas of greatest interest, identifying problems in the logistics and commercial area, for this purpose the Ishikawa Diagram was used, where the root causes of these problems are exposed. The most important causes were prioritized through a Pareto Diagram and as a result, improvement proposals were generated, such as: Training, Warehouse Management, Coding, Order Management and Distribution to reduce both the logistics costs and the commercial area. Finally, with the information analyzed and collected; and from the elaborated diagnosis, an analysis of the results and conclusions will be presented which indicates in an opportunity cost indicator the value of 9.67%, a TIR of 278% which concludes that the proposal is profitable for the company. KEYWORDS: Ishikawa Diagram, Pareto Diagram, Diagnosis, Improvement Proposals, Training, Warehouse Management, Order and Distribution Management, Logistics, Commercial, Analysis of Results.
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