Bibliographic citations
Morales, C., (2017). Gestión de la calidad del servicio al cliente en restaurantes de hoteles de 4 y 5 estrellas de la provincia de Trujillo [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10089
Morales, C., Gestión de la calidad del servicio al cliente en restaurantes de hoteles de 4 y 5 estrellas de la provincia de Trujillo [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/10089
@misc{sunedu/3002634,
title = "Gestión de la calidad del servicio al cliente en restaurantes de hoteles de 4 y 5 estrellas de la provincia de Trujillo",
author = "Morales García, Cynthia Estefany",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT At present, good quality management in terms of customer service is of utmost importance for companies where their main objective is to satisfy their customers wishes or need.The way is how these services are provided or how they are provided will be the keys to success or failure of important to do a study identifying the tastes; need preferences and expectations of our clients to whom our services are directed . We can see that there is no longer only infrastructure and/or facilities of good quality, good looking comfort are considered sufficient for the choice of our customers when it comes to take the restaurant service of a category hotel; but also for them is more important to lend it with quality and care in the details for our clients are the ones that are not evaluated and final of deciding if to return or not ,or if it is good to recommend us or not. For this reason and thinking about the necessity of our clients that visit the restaurants of hotels of 4 and 5 stars that the take services of its restaurant, is carried out the investigation to analyze which of the 4 establishments is chosen the best with regard to its quality management in the operation in customer service is concerned.
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