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Sanchez, J., Martinez, J. (2021). Análisis de gestión por procesos del área de servicio técnico de la empresa Biomedical Group SAC, Lima 2020 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/26972
Sanchez, J., Martinez, J. Análisis de gestión por procesos del área de servicio técnico de la empresa Biomedical Group SAC, Lima 2020 [Tesis]. PE: Universidad Privada del Norte; 2021. https://hdl.handle.net/11537/26972
title = "Análisis de gestión por procesos del área de servicio técnico de la empresa Biomedical Group SAC, Lima 2020",
author = "Martinez Jara, John Elvis",
publisher = "Universidad Privada del Norte",
year = "2021"
The purpose of this research is describe the processes of the technical service area at Biomedical Group SAC, as from on information provided per technicians, superiors and managers. The methodology is based on a qualitative focusing with a descriptive scope and phenomenological design. For it, was allowed to carry out interviews with 12 workers of the technican service area company to BMG SAC, made up of 9 technical specialists and 3 heads; this in order to collect the necessary information to this research; for this reason, was used an observation sheet with the objective to reinforce the evidence found in the interview. The results allowed to describe the processes of the technical service area, which were grouped into four stages: 1. Planning, 2. Execution, 3. Measurement, 4. Corrective Actions. Likewise, it was concluded to that these stages are not been consolidated due to the absence of tools and techniques with a focused on business process management and continual improvement. Finally, this research culminates with the recommendation to use the business process management model in the technical service area, in order to achieve greater efficiency in each of the previously described stages.
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