Bibliographic citations
Bugosen, O., Tejada, C. (2015). Adaptación de modelo de gobierno y gestión de TI para la empresa virtual IT Expert basado en Cobit 5 [Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/346736
Bugosen, O., Tejada, C. Adaptación de modelo de gobierno y gestión de TI para la empresa virtual IT Expert basado en Cobit 5 []. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2015. http://hdl.handle.net/10757/346736
@misc{sunedu/2865329,
title = "Adaptación de modelo de gobierno y gestión de TI para la empresa virtual IT Expert basado en Cobit 5",
author = "Tejada Ruiz, Christian Daniel",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2015"
}
In recent years, the field of IT service outsourcing has evolved substantially, and thereby the unavoidable need for adequate Governance and Management in delivering outsourced application services and IT infrastructure. Many small and medium companies providing these services face problems of low control and misuse of resources, caused by low awareness of IT governance, which trigger an inadequate definition of processes, the lack of an assessment of processing capabilities and lack of initiative for continuous improvement. In this situation, the case study of the company "IT Expert" is developed, in which a model of Government and Management focused on delivering IT services based on COBIT 5 is proposed. For this purpose, the company objectives are matched with the objectives of Corporate Governance, these objectives with IT objectives; and also these with specific objectives of business processes. Thus, the current process is then evaluated to propose improvements and redefine the necessary processes for proper delivery of IT services. With this, the proposed improvements are implemented and the results obtained are presented so that the effectiveness of the solution is ensured by comparing the final results with those obtained initially. The main result is a proven model for IT Governance and Management solution based on COBIT 5 focused on the management domain Delivery, Service and Support. Thus, we conclude that it is fully necessary to have a proper IT governance model to ensure proper operation in the delivery of IT infrastructure and applications, mitigate risks and avoid the earlier mentioned problems.
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