Bibliographic citations
Ramírez, C., (2020). Carencias políticas de créditos y cobranzas en la gestión del departamento de ventas de la empresa de servicio de tecnología de información, Lima 2018-2019 [Universidad Femenina del Sagrado Corazón]. http://hdl.handle.net/20.500.11955/815
Ramírez, C., Carencias políticas de créditos y cobranzas en la gestión del departamento de ventas de la empresa de servicio de tecnología de información, Lima 2018-2019 []. PE: Universidad Femenina del Sagrado Corazón; 2020. http://hdl.handle.net/20.500.11955/815
@misc{sunedu/2856270,
title = "Carencias políticas de créditos y cobranzas en la gestión del departamento de ventas de la empresa de servicio de tecnología de información, Lima 2018-2019",
author = "Ramírez Chacaliaza, Claudia Liz Dyan",
publisher = "Universidad Femenina del Sagrado Corazón",
year = "2020"
}
The present research work aims to determine the lack of credit and collection policies in the sales department of the Information Technology service company, 2018 - 2019. Mainly, it is to make known the importance of this department, since a Good management would help to improve the credit and collection processes carried out by the company, in this way the implementation of policies is proposed to optimize its liquidity. The research methodology consists of a simple non-experimental, transversal- descriptive design, in which the context can be observed and how it occurs naturally and then analyzes it, it is transversal because the observation occurs in a single moment of time, and descriptive since all the information will be collected in detail. Likewise, surveys were carried out among collaborators who work in the accounting area, which allowed us to identify the lack of knowledge of credit and collection policies, and even the absence of guidelines to follow regarding the selection of the client portfolio that the company maintains. In this research it has been found that credit and collection policies are a way to keep the liquidity of the company safe, these policies and procedures give criteria to those involved to avoid granting credits that will later be seen as uncollectible, since the client he was not fit to receive it. The success of companies is in the correct management of their areas and if companies do not begin by working with qualified personnel in each area, it will not be able to develop correctly because of the continuous errors that will be reflected in the financial results. Employees, in addition to a manual, need to be part of an audit, and have constant training to avoid making mistakes that can seriously affect the cash flow system.
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