Bibliographic citations
Huamán, L., Grández, K. (2018). La calidad de servicios en las MYPES turísticas del distrito de Tarapoto en la provincia de San Martín [Tesis, Universidad Nacional de San Martín-Tarapoto]. http://hdl.handle.net/11458/2833
Huamán, L., Grández, K. La calidad de servicios en las MYPES turísticas del distrito de Tarapoto en la provincia de San Martín [Tesis]. : Universidad Nacional de San Martín-Tarapoto; 2018. http://hdl.handle.net/11458/2833
@misc{sunedu/2844283,
title = "La calidad de servicios en las MYPES turísticas del distrito de Tarapoto en la provincia de San Martín",
author = "Grández Reyna, Karina",
publisher = "Universidad Nacional de San Martín-Tarapoto",
year = "2018"
}
This investigation was executed in the district of Tarapoto, in the Province of San Martin in the 2016 period, where the three Mypes most used by the visitors participated, such as: Lodging establishments, restaurants and travel agencies, and essentials the visitors who arrived to develop different tourist activities and made use of the services provided by this Mypes mentioned before. The goal of the study was described the perception of the visitor according the quality of the services into the tourist Mypes in the district of Tarapoto. Through the necessary definition of the dimensions of quality service, parameters that contribute in a specific way to describe what are the factors which give that the visitors qualify as good, regular o poor the attention they received from the Mypes. It was justified according the theory value, practical utility, social relevance and its own convenience, based on the clear diverse benefits it generates according the study of variables ha is the quality service. This work is a Non-experimental type, with a simple descriptive sign and a sample of 382 national and foreign visitors who visited Tarapoto city. As result, we discovered that the 53% of the surveyed people said that the service offered by the tourist Mypes are Good, and 32% of the visitors consider that the quality service are Regular. In conclusion, there is still a necessity to improve the quality of Mypes services, according their dimensions and specifically some of their indicators to become a first-class destination. The deficit in elements such as, the personalized attention, the lack of full knowledge of the service they offer, the limited disposition of the staff, the breach of the service offer in the time required by the client, the inadequate facilities, the staff doesn’t have an appropriate uniform, among others, they are decisive to achieve full satisfaction of the clients.
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