Bibliographic citations
Torres, S., (2018). Propuesta de mejora para el incremento de la productividad mediante la reducción de demoras en el proceso de despacho de mercancías en un supermercado de la ciudad de Lima [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/14447
Torres, S., Propuesta de mejora para el incremento de la productividad mediante la reducción de demoras en el proceso de despacho de mercancías en un supermercado de la ciudad de Lima [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14447
@misc{sunedu/2808916,
title = "Propuesta de mejora para el incremento de la productividad mediante la reducción de demoras en el proceso de despacho de mercancías en un supermercado de la ciudad de Lima",
author = "Torres Meza, Susan Beatriz",
publisher = "Universidad Privada del Norte",
year = "2018"
}
The main objective of this research is to develop an improvement proposal that optimizes the merchandise dispatch process in a retail company of mass consumption products based on a methodology called study of methods in this critical warehouse process, also using tools such as flow diagrams, Ishikawa, Pareto, DAP and management indicators to show improvement. The elaboration of the present proposal is justified given the shortcomings found in the process of dispatching the warehouse area of the company analyzed, according to the information gathered from the process as to the current low productivity in time and number of shipments made, for which is proposed the redesign of the activities that make up this operational flow. The main critical factors that have been diagnosed and that negatively influence the process of said area are: delays in the dispatch process, personnel not trained in the area, flowcharts, procedures or current formats are not updated, under dispatch number, mainly. Therefore, tools and methodologies concerning industrial engineering are proposed to solve these factors and thus contribute to the solution of the existing problems. Finally, it is determined that the improvement proposal based on the use of the ABC method does optimize the cycle time of the dispatch process, increase the amount of freight dispatch per day, increase the training rate of personnel in the warehouse area, Likewise, it was possible to establish good practices and criteria based on the ABC method, in this way the proposal is viable from the operational aspect, with respect to the economic evaluation it reports a cost-benefit ratio of 2.34, so that its application in the analyzed company is viable.
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