Bibliographic citations
Tarrillo, A., Niquin, M. (2021). Propuesta de un manual de organización y funciones para mejorar la gestión administrativa de una agencia aduanera ubicada en Salaverry, Trujillo 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/28063
Tarrillo, A., Niquin, M. Propuesta de un manual de organización y funciones para mejorar la gestión administrativa de una agencia aduanera ubicada en Salaverry, Trujillo 2019 [Tesis]. PE: Universidad Privada del Norte; 2021. https://hdl.handle.net/11537/28063
@misc{sunedu/2807303,
title = "Propuesta de un manual de organización y funciones para mejorar la gestión administrativa de una agencia aduanera ubicada en Salaverry, Trujillo 2019",
author = "Niquin Carranza, Marcos Fidel",
publisher = "Universidad Privada del Norte",
year = "2021"
}
The general objective of the research was to determine how the implementation proposal of the organization and functions manual improves the administrative management of the export and import area of a Customs Agency located in Salaverry, Trujillo 2019. The calculated sample consisted of 14 collaborators from the company. The research methodology was with a descriptive cross-sectional design and a qualitative approach. The survey consisted of 2 questionnaires; with 12 items for the independent variable with Cronbach's Alpha value of 0.883 and 8 items for the dependent variable with Cronbach's Alpha value of 0.808. Finally, the results concluded that 61% of the respondents expressed their agreement with the implementation of the MOF and the same percentage of workers accepted its importance in the Customs Agency located in Salaverry, Trujillo, 2019.
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