Bibliographic citations
Ruffner, S., Gamonal, D. (2020). Características de la comunicación efectiva para la calidad de servicio del centro de entretenimiento familiar Chuck E. Cheese’s [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/23370
Ruffner, S., Gamonal, D. Características de la comunicación efectiva para la calidad de servicio del centro de entretenimiento familiar Chuck E. Cheese’s [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/23370
@misc{sunedu/2806819,
title = "Características de la comunicación efectiva para la calidad de servicio del centro de entretenimiento familiar Chuck E. Cheese’s",
author = "Gamonal Olascoaga, Dayane Meribeth",
publisher = "Universidad Privada del Norte",
year = "2020"
}
This research aims to describe the characteristics that effective communication has for the quality of service of the family entertainment center (CEF) Chuck E. Cheese’s, two important aspects for organizations to reach a high level of competitiveness in the current market, taking into account the soft activities This research was carried out since we noticed that within the family entertainment center to study if there was an effective communication that favored the quality of the service, this being what motivated us to describe its characteristics. Different methods of data collection were used to analyze the evidence collected in different investigations on: a) the nature of effective communication, b) effective communication in the workplace and organizational, c) the nature of customer service, d ) tools and models to optimize and measure customer service, e) characteristics of quality of service, f) procedures for customer service, g) characteristics of effective communication. . Being this investigation a mixed method investigation, the quantitative and qualitative results were obtained, while the quantitative results were given through the surveys carried out both to clients and to collaborators of the CEF, the qualitative results were described from the interviews and the consultation of other investigations. The fact that only one company was investigated was limited, so the results cannot be generalized for all CEF’s. Finally, some recommendations are made for the improvement of effective communication for service quality.
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