Bibliographic citations
Cruz, A., (2020). Propuesta de mejora en la gestión de operaciones para aumentar la rentabilidad de la empresa Carlei Telecomunicaciones S.A.C [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/24597
Cruz, A., Propuesta de mejora en la gestión de operaciones para aumentar la rentabilidad de la empresa Carlei Telecomunicaciones S.A.C [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/24597
@misc{sunedu/2806743,
title = "Propuesta de mejora en la gestión de operaciones para aumentar la rentabilidad de la empresa Carlei Telecomunicaciones S.A.C",
author = "Cruz Torres, Abel Jose",
publisher = "Universidad Privada del Norte",
year = "2020"
}
A research work was carried out in the company Carlei Telecommunications S.A.C. diagnosing its problems in the operations area with the purpose of developing an improvement proposal using industrial engineering tools and methodologies, with the assumption that the correct application of these will increase the profitability of the company. To study the problem, an exploratory and descriptive study was carried out; the information was obtained through observation, historical data recording, consultation, interview and through surveys. This information was organized in an Ishikawa Diagrams, Pareto Diagram and Prioritization Matrix. With these tools it was determined that 83% of the problems of the company are generated by the high variation of time in the installation processes, the technical installation staff is unaware of the RF process, lack of materials and by the continuous breakdowns in the vehicles. It was determined through a cost analysis that the loss of the company is S /. 131 182.10 which directly affects the profitability of the company. With the application of the improvement tools, an improved loss of S /. 43 962.28. In reference to economic indicators, the proposal has a VAN of S /. 67 950.13, TIR of 55% and B / C of 2.297.
This item is licensed under a Creative Commons License