Castillo, C., Díaz, R. (2017). Propuesta de mejora en las áreas de mantenimiento y operaciones para reducir los costos de la empresa Transportes San Felipe S.A [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12777
Castillo, C., Díaz, R. Propuesta de mejora en las áreas de mantenimiento y operaciones para reducir los costos de la empresa Transportes San Felipe S.A [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12777
title = "Propuesta de mejora en las áreas de mantenimiento y operaciones para reducir los costos de la empresa Transportes San Felipe S.A",
author = "Díaz Saldaña, Renato Martin",
publisher = "Universidad Privada del Norte",
year = "2017"
ABSTRACT This work had as general objective to determine to what extent the proposed improvements in operations management and maintenance reduces operating costs in the company "Transportes San Felipe S.A.". First a diagnosis of the current situation of company for each area in study. the area of operations and maintenance, because they were the most critical in the company, due to the number of stops in the parking units, the loss of money by not satisfy a customer, lack of organization in stock was selected, poor selection of personnel for the units. Once the stage of problem identification was completed, we proceeded to draft the diagnosis of the company, which took into account all the evidence to prove the above. Also calculations were performed to determine the economic impact generated by the company representing these issues in monetary losses. Furthermore, in this report the process of service provided by the units explanation. plant layout drawings and images of the units has also a series of photographs where you can see the tools used is presented. This research also presents the implementation of the proposed improvements stated above, and economic and financial assessment corresponds to it. In the company taken as these are some of the problems that are negatively influencing their profitability and / or increase operating costs: Lack of training to drivers. Lack of Maintenance Scheduling Lack of Customer Satisfaction Survey. Lack of Cleaning and Order in Warehouse. The proposal aims to design implementation that contains rules that require documented systems that enable control processes used to develop and provide the transportation service material. Finally, with all analyzed and information collected, and from diagnosis has been made, an analysis of the results was presented to corroborate quantitative data the evidence presented and the improvement achieved by implementing various improvements in the areas of operations and maintenance to reduce operating costs calculated previously.
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