Bibliographic citations
Córdova, L., Ludeña, E., Escudero, J., Ancajima, C. (2017). Calidad en las empresas del sector comercialización de prendas de vestir en Lima Metropolitana [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/8859
Córdova, L., Ludeña, E., Escudero, J., Ancajima, C. Calidad en las empresas del sector comercialización de prendas de vestir en Lima Metropolitana []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/8859
@mastersthesis{sunedu/2662909,
title = "Calidad en las empresas del sector comercialización de prendas de vestir en Lima Metropolitana",
author = "Ancajima Miñán, César Martín",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
This research was developed to measure the quality in the sector of trading apparel companies in Lima Metropolitana, as well as to determine whether there is any difference between companies that have a Total Quality Management System (TQM) and those that do not have this kind of systems. Doing this through the TQM model comprising nine factors of quality (Benzaquen, 2013): (a) senior management, (b) quality planning, (c) auditing and quality assessment, (d) product design (e) management quality supplier, (f) control and process improvement, (g) education and training, (h) quality circles, and (i) focus on customer satisfaction. Using a quantitative and transactional approach, with descriptive and explanatory scope. After applying the TQM (Benzaquen, 2013) instrument to a sample of 164 companies that sell apparel items in LimaMetropolitana, obtaining that the level of quality on this sector is good, with an average of 4.0 on a scale of 1.0 to 5.0. The best performing factor is the design of the product, followed by the involvement of Senior Management and Quality Planning. In addition it was identified that the worst level of performance was presented by Quality Circles and Control and Process Improvement. This indicates that there are still areas for improvement in order to reach a higher quality levels. Regarding the influence of the TQM in quality levels, there was found that companies in the trading apparel sector in Lima that have implemented these systems have significant differences in the quality factors of those companies that do not. Showing higher levels in all nine quality factors
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