Bibliographic citations
Mestanza, M., (2019). Diagnóstico de la comunicación interna de una Facultad de una Universidad Privada y propuesta de lineamientos para su mejora [Tesis, Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/13626
Mestanza, M., Diagnóstico de la comunicación interna de una Facultad de una Universidad Privada y propuesta de lineamientos para su mejora [Tesis]. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/13626
@mastersthesis{sunedu/2658443,
title = "Diagnóstico de la comunicación interna de una Facultad de una Universidad Privada y propuesta de lineamientos para su mejora",
author = "Mestanza Malaspina, María del Carmen",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
This work analyzes the internal communication management as an element that accompanies the installation process of a quality management system, in this case the ISO 9001:2015 standard, amending the functional work model of the administrative personnel, in a School of a Peruvian private University, by a process work model. It was noted that, from a survey for heads of academic and administrative units of the School, on their perception as leaders who encourage the application of rules and principles of the quality management system for the organization, as well as in-depth interviews to both authorities and the administrative personnel; aspects in the communications area regarding a set of beliefs and perceptions that have been built among the personnel on the organization and application of the Standard does not contribute to efficiently manage the process work model. Likewise, it is observed that the communication element does not always accompany the management of the organization, which is highlighted and recognized as a fundamental Standard to promote the connection among the elements of an organization to achieve the quality of the offered services. This is affecting the Unit to make it more efficient and aimed at continuous improvement of its processes.
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