Bibliographic citations
De, S., Gonzales, W., Bohórquez, L., Cubas, N. (2019). Diagnóstico operativo empresarial de la empresa Caja Municipal de Ahorro y Crédito de Arequipa S.A. [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/13794
De, S., Gonzales, W., Bohórquez, L., Cubas, N. Diagnóstico operativo empresarial de la empresa Caja Municipal de Ahorro y Crédito de Arequipa S.A. []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/13794
@mastersthesis{sunedu/2658305,
title = "Diagnóstico operativo empresarial de la empresa Caja Municipal de Ahorro y Crédito de Arequipa S.A.",
author = "Cubas Córdova, Nils",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
This thesis is aimed at developing a business operational diagnosis of the current situation in which the Caja de Ahorro y Credito de Arequipa S.A. (Caja Arequipa). The study focuses on analyzing the credit management processes that lead to the granting of credit, since it represents the main competitive core of the Caja, a microfinance institution that reached S / 4,180 million in gross loan portfolio in 2017, representing a growth of 12.3% compared to 2016, and which accounts for 63% of loans placed in the small and microenterprise sectors. Likewise, it includes the description and analysis of the strategic and operational processes, in order to find opportunities for improvement and set guidelines at the operational level, by virtue of optimizing their levels of operational efficiency, competitive advantages, and thereby satisfying the expectations of the target financial market. Fifteen chapters will be developed in which credit operating processes will be described, opportunities for improvement will be identified in each chapter, with the purpose of generating benefits for the entire productive chain and credit management facilities for the client. Everything is summarized in the proposal to implement software, which will simplify customer-oriented credit processes with Premium classification, and which will be supported through the technological support and improvements in cost systems of Caja Arequipa, the same as it will have an investment of S / 1,994,069 generating a saving of S / 6,034,815 per year, of which a total benefit of S / 4,040,746 per year is obtained, which will allow it to provide its customers with better financial services faster and, of course, achieve greater levels of productivity and even expansion and organizational image.
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