Bibliographic citations
Huamán, E., Henostroza, P., Brenis, O., Cabanillas, E. (2017). Calidad en las empresas del sector automotriz de vehículos livianos y pasajeros en Lima Metropolitana [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/8843
Huamán, E., Henostroza, P., Brenis, O., Cabanillas, E. Calidad en las empresas del sector automotriz de vehículos livianos y pasajeros en Lima Metropolitana []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/8843
@mastersthesis{sunedu/2657887,
title = "Calidad en las empresas del sector automotriz de vehículos livianos y pasajeros en Lima Metropolitana",
author = "Cabanillas Salazar, Edgar",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
The present research aims to assess the level of compliance with total quality in automotive lightweight and passengers sector in Lima Metropolitana. For this purpose, the quality measurement tool built on research by Benzaquén in Peruvian companies about their evolution in quality management was used. This tool provides a measure of implementation of quality management based on nine success factors for total quality. The research was conducted using a sample of 70 senior managers of companies in the sector to determine the level of compliance of the success factors of total quality. The study revealed the existence of a lower level of compliance of the nine factors with respect to the findings of Benzaquén, some factors that would not apply to the sector by its characteristics
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