Bibliographic citations
Vásquez, H., Alva, C., Cabanillas, K., Suárez, M. (2017). Calidad en las empresas del sector comercial de estaciones de servicio de combustible líquido de Lima Metropolitana [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/8844
Vásquez, H., Alva, C., Cabanillas, K., Suárez, M. Calidad en las empresas del sector comercial de estaciones de servicio de combustible líquido de Lima Metropolitana []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/8844
@mastersthesis{sunedu/2657025,
title = "Calidad en las empresas del sector comercial de estaciones de servicio de combustible líquido de Lima Metropolitana",
author = "Suárez Carrillo, Michel Oscar",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
The quality management is an important topic to achieve success in an organization and has managed to contribute with the development of society. The application of quality on companies has a cost, but also do not apply it have a cost. The present investigation compares the levels of quality perceived by the commercial sector of liquid fuel service stations companies in Lima Metropolitana, that have a quality management system ISO 9001 and those which do not have one. In this sense, it was used the model of the nine success factors of the Total Quality Management (TQM) proposed by Benzaquen (2013). We worked with a sample of 219 companies, of which 121 had quality management system. The survey was conducted in 38 districts of Lima Metropolitana. As a result of the study, there are significant differences between the levels of quality perceived among companies the commercial sector of liquid fuel
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