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Llontop, M., Valcarcel, E., Neira, W., Castañeda, E. (2019). Calidad del sector comercialización de gas natural vehicular en el Perú [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14816
Llontop, M., Valcarcel, E., Neira, W., Castañeda, E. Calidad del sector comercialización de gas natural vehicular en el Perú []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14816
@mastersthesis{sunedu/2655280,
title = "Calidad del sector comercialización de gas natural vehicular en el Perú",
author = "Castañeda Romaní, Emerson",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
Title: Calidad del sector comercialización de gas natural vehicular en el Perú
Authors(s): Llontop Usquiano, Mariela; Valcarcel Cabero, Eduardo Alejandro; Neira Villafana, Walter; Castañeda Romaní, Emerson
Advisor(s): Marquina Feldman, Percy Samoel
OCDE field: https://purl.org/pe-repo/ocde/ford#5.02.04
Issue Date: 26-Aug-2019
Institution: Pontificia Universidad Católica del Perú
Abstract: La presente investigación tuvo por finalidad identificar si las empresas del sector
Comercialización de Gas Natural Vehicular (GNV) en el Perú con Sistemas de Gestión de la
Calidad (SGC) tienen un mayor nivel de calidad comparado con aquellas que no tienen SGC.
La investigación utilizó el modelo de los nueve factores de éxito de la Administración de la
Calidad Total (TQM) de Benzaquen (2013). Esta investigación se basó en un enfoque
cuantitativo, de alcance descriptivo-explicativo y de diseño transeccional.
Para el estudio se encuestó 70 empresas del sector comercialización de GNV con el
objetivo de comparar los niveles de cumplimiento percibidos por las empresas que poseen y no
poseen un SGC respecto a los nueve factores de éxito de la calidad considerados en el modelo
de Benzaquen (2013). La hipótesis del presente estudio fue: “las empresas del sector
comercialización de GNV en el Perú con un SGC tienen diferencias significativas en los
factores de calidad de aquellas empresas que no tienen SGC”.
El resultado obtenido concluyó que la hipótesis planteada fue aceptada, es decir, que las
empresas del sector comercialización de GNV en el Perú con un SGC tiene diferencias
significativas en los factores de Calidad de aquellas empresas que no tienen SGC, permitiendo
concluir que sí existe una influencia positiva de los SGC sobre la Administración de la Calidad
Total (TQM).
This research had the goal of identifying whether companies commercializing vehicular natural gas (VNG) in Peru with Quality Management Systems (QMS’s) have a higher quality level compared with those with no QMS. For this research, Benzaquen’s model (2013) of nine success factors of Total Quality Management (TQM) was used. Furthermore, this research was based on a quantitative approach with a descriptive-explanatory scope and a transectional design. For this study, 70 companies commercializing VNG were surveyed with the objective of comparing compliance levels perceived by companies which have and do not have a QMS in relation to the nine success factors for quality considered in Benzaquen’s model (2013). The hypothesis of this study was: “companies commercializing VNG in Peru with a QMS have significant differences regarding factors for quality in comparison with companies with no QMS”. The result obtained concluded that the stated hypothesis was accepted, that is to say, that companies with a QMS showed a significantly higher level of compliance with quality management compared with companies which do not have a QMS, allowing to conclude that there is a positive influence of QMS’s on Total Quality Management (TQM).
This research had the goal of identifying whether companies commercializing vehicular natural gas (VNG) in Peru with Quality Management Systems (QMS’s) have a higher quality level compared with those with no QMS. For this research, Benzaquen’s model (2013) of nine success factors of Total Quality Management (TQM) was used. Furthermore, this research was based on a quantitative approach with a descriptive-explanatory scope and a transectional design. For this study, 70 companies commercializing VNG were surveyed with the objective of comparing compliance levels perceived by companies which have and do not have a QMS in relation to the nine success factors for quality considered in Benzaquen’s model (2013). The hypothesis of this study was: “companies commercializing VNG in Peru with a QMS have significant differences regarding factors for quality in comparison with companies with no QMS”. The result obtained concluded that the stated hypothesis was accepted, that is to say, that companies with a QMS showed a significantly higher level of compliance with quality management compared with companies which do not have a QMS, allowing to conclude that there is a positive influence of QMS’s on Total Quality Management (TQM).
Link to repository: http://hdl.handle.net/20.500.12404/14816
Discipline: Administración Estratégica de Empresas
Grade or title grantor: Pontificia Universidad Católica del Perú. CENTRUM
Grade or title: Magíster en Administración Estratégica de Empresas
Register date: 26-Aug-2019; 26-Aug-2019
This item is licensed under a Creative Commons License