Bibliographic citations
Bustamante, S., Seijas, L., Mogollón, J., Baldeón, M. (2018). Felicidad y satisfacción subjetiva en los colaboradores de una empresa de telecomunicaciones [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/13119
Bustamante, S., Seijas, L., Mogollón, J., Baldeón, M. Felicidad y satisfacción subjetiva en los colaboradores de una empresa de telecomunicaciones []. PE: Pontificia Universidad Católica del Perú; 2018. http://hdl.handle.net/20.500.12404/13119
@mastersthesis{sunedu/2653563,
title = "Felicidad y satisfacción subjetiva en los colaboradores de una empresa de telecomunicaciones",
author = "Baldeón Ñaupari, Milagros del Pilar",
publisher = "Pontificia Universidad Católica del Perú",
year = "2018"
}
The present investigation to describe the level of happiness and subjective satisfaction of the collaborators of a telecommunications company located in Lima, Peru in 2018. This is a study quantitative, non-experimental transversal and with descriptive scope, it used of the virtual survey through the intranet of the company and the internet. This investigation used two measurement instruments, each one conformed by different dimensions or scales of evaluation. The first was the Factorial Scale to Measure Happiness (Alarcón, 2006) and the second was the Chamba Index 1.0 (Yamamoto, 2012). The study was applied to 91 collaborators, it consisted by 18 women and 73 men, the minimum level of instruction was technical, there are collaborators who have been working in the company for more than 20 years and the salaries range from S /. 5,000.00 and S /. 20,000.00. The statistical analysis of both instruments were several positive since more than 80% of collaborators in the four dimensions of the Factor Scale to Measure Happiness said to feel happy or highly happy and, with respect to Chamba Index 1.0 more than 90% have responded in both scales, that their expectations of happiness have been met or surpassed with respect to their current perceptions of it. Finally, and due to that there is a percentage of employees who feel fairly happy, and that in the achievements of home and work, and feel good at work, they have some dissatisfaction scores , it is recommended that the company implement the Improvement Plans shows in Tables 18, 19, 20, 21 and 22 for each instrument and do new studies every six months. Keywords: Happiness, subjective satisfaction, happiness at work, perception.
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