Bibliographic citations
Ramos, C., Sota, E., Sánchez, C., Aranibar, L. (2019). Calidad en las empresas del sector transporte terrestre interprovincial de pasajeros en el Perú [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14801
Ramos, C., Sota, E., Sánchez, C., Aranibar, L. Calidad en las empresas del sector transporte terrestre interprovincial de pasajeros en el Perú []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14801
@mastersthesis{sunedu/2652571,
title = "Calidad en las empresas del sector transporte terrestre interprovincial de pasajeros en el Perú",
author = "Aranibar Bernal, Luis Pedro",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
Currently, the quality of the transport of passengers sector in Perú is not very developed limiting the growth and development of the sector; proof of this is the growing amount of traffic accidents, even with the loss of human life, indicating the poor quality of the transport service. Therefore, this thesis, based on the research of the passenger transport sector is of utmost importance, because it generated objective knowledge of the main problems affecting these enterprises, making appropriate use of quantitative research tools, that allowed us to formulate recommendations for promoting sustainable development and develop a comprehensive approach that will help the development of this sector in the next years. These recommendations issued, would not be possible without the correct application of the Total quality management (TQM), which is a set of values and attitudes that have to be adopted and put into practice as a new mode of organization and business life, comprising the leadership of senior management, the training of workers, as well as honors and rewards. Another important aspect is the use of ISO, always focused on the customer, the AMOFHIT internal analysis indicated the status of the transportation of passengers sector allowing us to have a global vision of the sector. According to the sample, it is concluded that this is not a sector that has systems of quality management (13.7% of the sample has ISO 9000), however we observed some factors with relevant averages, such as audit and evaluation of quality, and others that need to be improved, such as education and training.
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