Bibliographic citations
Centeno, R., Díaz, W., Ravines, R., Cortez, E. (2017). Factores determinantes de la rotación laboral en los hoteles turísticos de tres a cinco estrellas en la Región Arequipa [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/9666
Centeno, R., Díaz, W., Ravines, R., Cortez, E. Factores determinantes de la rotación laboral en los hoteles turísticos de tres a cinco estrellas en la Región Arequipa []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/9666
@mastersthesis{sunedu/2651713,
title = "Factores determinantes de la rotación laboral en los hoteles turísticos de tres a cinco estrellas en la Región Arequipa",
author = "Cortez Portugal, Eduardo Omar",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
The development of the Peruvian hotel sector in recent years demands improved quality of service and employee retention, so the present study sought to identify the determinants of employee turnover in tourist hotels of three to five stars in Arequipa Region. The research was conducted using a non-experimental qualitative approach with a descriptive cross-sectional design; data collection was conducted from January to July 2015. The population consisted of hotels workers of three to five stars in Arequipa Region and an interview was applied to 30 workers who changed hotel company in the last 10 years. As a result of the study it concluded that the determinants of employee turnover in the hotel sector in Arequipa Region are related to dissatisfaction of the worker to not meet their expectations. First, related to the organization as factors of economic aspect, that is, remuneration, job opportunities and social benefits. In second place are the factors related to the immediate work environment, that is, the work environment. Finally, there are work related factors, that is, the management of the company. Considering the knowledge obtained, this work will help hotels to prioritize the care of these factors, applying preventive measures and policies in order to control the output of employees. Therefore, it is recommended further research that affects the motivation and job satisfaction of workers in the hotel sector at national level, so that there is greater understanding of the issues affecting staff and allows companies to make better business management
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