Bibliographic citations
Cáceres, C., Moncada, N., Llanos, C., Arbañil, T. (2017). Calidad en las empresas del sector venta de combustible líquido en la Ciudad de Trujillo [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/9168
Cáceres, C., Moncada, N., Llanos, C., Arbañil, T. Calidad en las empresas del sector venta de combustible líquido en la Ciudad de Trujillo []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/9168
@mastersthesis{sunedu/2650638,
title = "Calidad en las empresas del sector venta de combustible líquido en la Ciudad de Trujillo",
author = "Arbañil Chicoma, Teresa",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
The main objective of this research is to determine whether if fuel selling companies in the city of Trujillo have implemented a quality management system that allows them to improve their operations. According to that it has been taken, as a comparative research, study of Benzaquen (2013) where nine success factors of Total Quality Management are analyzed and how the fuel selling companies have implemented. The scope of the quantitative study is descriptive and explanatory. Furthermore, thestudy design is non-experimental and transactional. The objective of the study is to identify whether fuel selling sector companies of the city of La Libertad certified with quality management system ISO 9001 have increased performance vice non-certified companies using the nine success factors of the Total Quality Management model proposed by Benzaquen (2013). The research analyzed 100 fuel service stations in the city of Trujillo, and found that 14 of them have a certification system ISO 9001. In addition, the investigation proved, same as Benzaquen (2013), that there are significant differences between companies that have implemented a quality management system and who do not have. Also it evidenced by the results of the polls that even companies that have implemented a quality system, do not have a long-term strategy. Finally, the results of this investigation can be referenced and help to improve the total quality practices and the organizational performance of fuel selling companies and in general for other sectors companies in Peru
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