Hun, Y., Ruiz, P., Silva, J., Lavado, J. (2019). Calidad en los colegios de educación inicial privada de Lima Metropolitana [Tesis, Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14949
Hun, Y., Ruiz, P., Silva, J., Lavado, J. Calidad en los colegios de educación inicial privada de Lima Metropolitana [Tesis]. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14949
title = "Calidad en los colegios de educación inicial privada de Lima Metropolitana",
author = "Lavado Vergara, Javier Eduardo",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
This investigation had a descriptive research scope and quantitative approach, which aims to identify the level of quality that have early education Private schools of Lima. This was measured using TQM (Benzaquén, 2013) methodology, through a questionnaire applied to a sample of 361 schools of initial education, who were selected randomly from a population composed of 3,972 institutions. Among them it was identified that there is no consensus about the definition of Quality Management System, mistaking plans or requirements that have the Ministry of Education. The research concluded that the quality of early education Private Schools of Lima was good, with averages between 3.54 and 4.04, in Likert scale. The best performance was found in senior management and quality planning factors. While deficiencies in quality management and supplier quality circles were found. It was concluded that quality as a comprehensive system that covers the entire institution had not been implemented, but merely isolated programs or plans which were directly related to the work of teaching. According to the concept of quality, the investigation showed that schools do take into consideration the requirements and customer expectations for service design. But this was not made by following a methodology which showed none standardization, and also there were not any kind of indicators to monitor quality. The active participation of all staff was not aimed or encouraged, either in regular meetings or through the creation of quality circles.
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