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Correa, S., (2024). Modernización de la Gestión Pública y calidad de servicio en la UGEL 02 San Martin de Porres 2023 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/37827
Correa, S., Modernización de la Gestión Pública y calidad de servicio en la UGEL 02 San Martin de Porres 2023 [Tesis]. PE: Universidad Privada del Norte; 2024. https://hdl.handle.net/11537/37827
@mastersthesis{renati/953819,
title = "Modernización de la Gestión Pública y calidad de servicio en la UGEL 02 San Martin de Porres 2023",
author = "Correa Ponte, Silvia Carito",
publisher = "Universidad Privada del Norte",
year = "2024"
}
Title: Modernización de la Gestión Pública y calidad de servicio en la UGEL 02 San Martin de Porres 2023
Authors(s): Correa Ponte, Silvia Carito
Advisor(s): Riega Virú, Yasmina Beatriz
Keywords: Modernización; Gestión Pública; Calidad de servicio; San Martín de Porres (Lima, Perú : Distrito); UGEL
OCDE field: https://purl.org/pe-repo/ocde/ford#2.01.05
Issue Date: 25-Jul-2024
Institution: Universidad Privada del Norte
Abstract: Este estudio de investigación adopta un enfoque cuantitativo con un diseño descriptivo no experimental, se realizó en la UGEL 02 distrito San Martín de Porres 2023, con la finalidad de determinar si existe relación entre la Modernización de la Gestión Pública y la Calidad de Servicio. Se empleó el Test para evaluar la Modernización de la Gestión Pública y la Calidad de Servicio como instrumento para la recopilación de datos, con una confiabilidad de 0,827 y 0.838 Alfa de Cronbach respectivamente; en donde se ingresó la información en una base de datos empleando la prueba estadístico Alfa de Cronbach en Excel. La información obtenida en la aplicación del instrumento se presentó en gráfico de barras
y en tablas de doble entrada y estos fueron analizados basándome en el coeficiente Rho de Spearman obteniendo para la correlación entre ambas variables 0.801, la cual indica que existe una correlación directa alta entre estas dos variables. Finalmente se concluyó que existe una relación significativa entre la Modernización de la Gestión Pública y la Calidad de Servicio, de esta manera se infiere que a medida que mejora la modernización de la gestión pública, aumentan los niveles de calidad del
servicio, lo cual se refleja en la satisfacción del usuario.
This research study adopts a quantitative approach with a descriptive non experimental design and was conducted in the UGEL 02 district San Martin de Porres 2023, in order to determine if there is a relationship between the Modernization of Public Management and the Quality of Service.The Test to Evaluate the Modernization of Public Management and Quality of Service was used as an instrument for data collection, with a reliability of 0.827 and 0.838 Cronbach's Alpha respectively; where the information was entered into a database using Cronbach's Alpha statistical test in Excel. The information obtained from the application of the instrument was presented in bar graphs and double-entry tables and these were analyzed based on Spearman's Rho coefficient, obtaining 0.801 for the correlation between the two variables, which indicates that there is a high direct correlation between these two variables. Finally, it was concluded that there is a significant relationship between Public Management Modernization and Service Quality, thus inferring that as public management modernization improves, service quality levels increase, which is reflected in user satisfaction.
This research study adopts a quantitative approach with a descriptive non experimental design and was conducted in the UGEL 02 district San Martin de Porres 2023, in order to determine if there is a relationship between the Modernization of Public Management and the Quality of Service.The Test to Evaluate the Modernization of Public Management and Quality of Service was used as an instrument for data collection, with a reliability of 0.827 and 0.838 Cronbach's Alpha respectively; where the information was entered into a database using Cronbach's Alpha statistical test in Excel. The information obtained from the application of the instrument was presented in bar graphs and double-entry tables and these were analyzed based on Spearman's Rho coefficient, obtaining 0.801 for the correlation between the two variables, which indicates that there is a high direct correlation between these two variables. Finally, it was concluded that there is a significant relationship between Public Management Modernization and Service Quality, thus inferring that as public management modernization improves, service quality levels increase, which is reflected in user satisfaction.
Link to repository: https://hdl.handle.net/11537/37827
Discipline: Maestría en Gestión Pública
Grade or title grantor: Universidad Privada del Norte. Escuela de Posgrado y Estudios Continuos
Grade or title: Maestra en Gestión Pública
Juror: Meneses Crispin, Angel Renato; León Villaruel, Miguel Angel; Guevara Bergna, Gaetano Cesar
Register date: 3-Oct-2024
This item is licensed under a Creative Commons License