Bibliographic citations
Díaz, D., (2019). Calidad del Servicio de la Guardería para los hijos de los colaboradores de la Compañía Americana de Conservas S.A.C., periodo 2018 [Trabajo de suficiencia profesional, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/4354
Díaz, D., Calidad del Servicio de la Guardería para los hijos de los colaboradores de la Compañía Americana de Conservas S.A.C., periodo 2018 [Trabajo de suficiencia profesional]. : Universidad Inca Garcilaso de la Vega; 2019. https://hdl.handle.net/20.500.11818/4354
@misc{renati/861367,
title = "Calidad del Servicio de la Guardería para los hijos de los colaboradores de la Compañía Americana de Conservas S.A.C., periodo 2018",
author = "Díaz Falcón, Diana Ivette",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2019"
}
The objective of this research is to determine the quality of the Nursery service for the children of the employees of the Compañía Americana de Conservas SAC, during the 2018 period. The study corresponds to a descriptive, basic level research with a quantitative approach. The research design is non-experimental, cross-sectional. The universe was made up of 50 workers. With a sample of 44 employees who access this service. The technique used for the data collection was the survey and the instrument applied is the SERVPERF model that was adapted for the interests of the present investigation. The conclusions showed that the quality of the service perceived by the employees who access the daycare services is very good in a general sense determined by 52.3%. There are two dimensions that require strengthening such as security and tangible elements.
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