Bibliographic citations
Yupanqui, N., (2019). Influencia de la calidad del servicio en la satisfaccion de los turistas en el Hotel Tumi, Provincia de Huaraz - Ancash - 2017 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/4612
Yupanqui, N., Influencia de la calidad del servicio en la satisfaccion de los turistas en el Hotel Tumi, Provincia de Huaraz - Ancash - 2017 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2019. https://hdl.handle.net/20.500.11818/4612
@misc{renati/861109,
title = "Influencia de la calidad del servicio en la satisfaccion de los turistas en el Hotel Tumi, Provincia de Huaraz - Ancash - 2017",
author = "Yupanqui Aliaga, Nadia Edell",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2019"
}
The present research study was titled: "Influence of the Quality of Service in the Satisfaction of Tourists in the Hotel Tumi, Province of Huaraz - Ancash - 2017". The objective of my research has been: Determine the Influence of the quality of service on the satisfaction of tourists in the Tumi hotel, province of Huaraz - Ancash - 2018, look with its development to help the Hotel Management, in order to make decisions that allow the achievement of their institutional goals. Regarding the materials and methods: It was descriptive correlational in that it measured the indicators of the dimensions of the 2 variables: Quality of attention and user satisfaction. At the same time it has been applied and prospective, the first because it has been applied to tourists staying at Hotel El Tumi at a certain time; and, descriptive correlation when associating both variables. It was applied to the sample of eighty (80) encuetados by means of a questionnaire type form for both variables. Results: among the most relevant findings it was found that 47% of the respondents estimate that they have given greater preference to infrastructure and equipment care; However, according to 83%, the training of the staff has been neglected, for which 56% rate the quality of the service and the treatment it receives from the staff offered by the Hotel Tumi as regular. Conclusions: It has been demonstrated that: There is significant influence between the quality of the service and the satisfaction of the tourists in the Tumi hotel, province of Huaraz- Ancash 2017; should therefore take measures that improve the quality of service so that tourists find satisfaction.
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