Bibliographic citations
Guzmán, C., (2018). La calidad del servicio del personal tercerizado y la satisfacción del cliente en la empresa edelnor, Lima, 2016 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/2161
Guzmán, C., La calidad del servicio del personal tercerizado y la satisfacción del cliente en la empresa edelnor, Lima, 2016 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2018. https://hdl.handle.net/20.500.11818/2161
@misc{renati/860328,
title = "La calidad del servicio del personal tercerizado y la satisfacción del cliente en la empresa edelnor, Lima, 2016",
author = "Guzmán Veintimilla, Carlos Eduardo Ray",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2018"
}
The present investigation is descriptive correlational applied, being its non experimental design, counting on a sample of 132 users of the Edelnor company chosen through the probabilistic sampling. Being its objective: To determine to what extent the quality of the service of the outsourced personnel affects the satisfaction of the client in the company Edelnor, Lima, 2016. Once the subject has been developed and the hypotheses have been verified, the following conclusions are reached: Confirm that the service quality of the outsourced personnel has a significant impact on customer satisfaction at the Edelnor company. Also, the quality of attention to the requests and Claims have a significant impact on satisfaction with the reaction capacity of the service provided by outsourced personnel in the company Edelnor
This item is licensed under a Creative Commons License