Bibliographic citations
Castillo, M., (2016). El liderazgo, la motivación de los trabajadores y la calidad en la atención de los pacientes del Hospital Sergio E. Bernales –2012 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/627
Castillo, M., El liderazgo, la motivación de los trabajadores y la calidad en la atención de los pacientes del Hospital Sergio E. Bernales –2012 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2016. https://hdl.handle.net/20.500.11818/627
@mastersthesis{renati/860166,
title = "El liderazgo, la motivación de los trabajadores y la calidad en la atención de los pacientes del Hospital Sergio E. Bernales –2012",
author = "Castillo Flores, Maria Elena",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2016"
}
The main objective of this research work is to support how the leadership is related to the Motivation of Workers and the Quality of Care patients in the Hospital Sergio E. Bernales -2012, as currently studying the care and patient satisfaction in the Hospital, is a subject of growing interest in the field of administration of institutions and companies, providing care and health care of people. From the structural point of view, research consists of five chapters, covering them from: Theoretical Foundations of Research; The Problem, Objectives, Assumptions and Variables; Methods, Techniques and Tools; Presentation and Analysis of Results, Conclusions and Recommendations finally see, of course supported by an extensive bibliography of authors specialists in this field and its corresponding annex. On the other hand, was used as part of the fieldwork, mainly survey technique with his instrument the questionnaire with questions, which were applied to workers and patients, whose information all interpretations worked, and then to tests of hypothesis, for which the Likert Scale was used to measure the attitude of the workers regarding Leadership and Motivation, and Servqual model to measure the quality of care to patients. Finally, conclusions were obtained from each to tests of hypotheses and found to Leadership and Motivation of Workers is fairly favorable and positive relationship with the Quality of Care of patients in the Hospital Sergio E. Bernales Collique 2012 and subsequently, recommendations were made to overcome the deficiencies in terms of Leadership and Motivation, and to enhance and significantly increase the quality of patient care.
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